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Contact Us

Questions about a product, your order, delivery or a return? Get in touch with wilteer.

For order assistance

Include your order number, the email address used at checkout and a short description of your question. For an item issue, photos of the product and packaging can help us understand what happened.

Please do not email full payment-card details, card security codes or account passwords.

For returns

Request a return within 30 days after delivery by emailing service@wilteer.com. Contact us before mailing an item so we can provide instructions and match the return to your order.

Return address:
1220 Hayhurst Lane, Southfield, MI, 48034, USA
This address is for returns arranged with our support team. It is separate from our registered company address.

Useful order information

Processing & dispatch: 3–5 business days, excluding weekends and public holidays. Carrier transit time is additional.

Free shipping: orders of $78 or more. Any other shipping charges are displayed at checkout before payment.

Company & contact information

Brand: wilteer

Website: wilteer.com

Legal company: DLT EAST COAST INC.

Company Identification Number: 61-231-6809

Registered address: 92-30 91ST AVE 92-30, JAMAICA, NY, 11421, USA

Email: service@wilteer.com